FAQ

F: WHY DO I HAVE TO VERIFY MYSELF?
Q: Due to manyfraud cases, we want to ensure you being the rightful owner of the paymentaccount before completing your order.

 

Only by doing so we can guarantee anauthorized use of the particular payment account.

Please note that this measure is forsecurity reasons only.

F: WHY DID I ONLY RECEIVE A PARTIALDELIVERY?

Q: As the demand for gold often fluctuatesgreatly, we cannot always ensure that all requested quantities of gold areavailable.

 

To not make you wait too long, we sometimessend you a partial delivery.

This way you can already use that partwhile the rest is being farmed.

Of course it will be delivered immediatelyafter being back in stock.

 

 

F: I RECENTLY PAID, BUT THE ORDER HAS NOTBEEN MEDIATED YET. WHY?
Q: There areseveral possible reasons why your order has not yet been mediated:

The payment has not arrived yet (forexample bank transfers)

In case of bank transfer it can takebetween 2 and 4 days until we received the payment.

The payment has not been completed (PayPalpayments - Status: \"pending\").

In rare cases delays occur with PayPalpayments. The payment is left with the status \"pending\" althoughtthe money has been debited from your bank account. In this case PayPal needs tocheck the payment first for their own security reasons.

We received your payment, you are stillwithin the specified delivery time.

We always mediate after the receipt of thepayment within the specified delivery times and to the terms and conditionsthat are mentioned in the item description.

F: WHEN WILL MY ORDER BE DELIVERED?

Q: After youpaid,we will do delivery within 10minutes.